CCIE VOICE WRITTEN EXAM TOPICS V3:
The CCIE Voice Written Exam (#350-030) has 100 multiple-choice questions and is two hours in duration.

The exam will include topics such as Cisco Unified Communications Manager, Cisco CallManager Express, Cisco Unity Connection, Cisco Unity Express, Cisco Presence and Messaging, Cisco Contact Center Express, and Integrated Contract Distribution.

CCIE VOICE LAB EXAM CHECK LIST:
1.0 Implementing and Troubleshooting Campus Infrastructure and Services
1.1. VLANs
1.1.1. Voice VLANs
1.1.2. Data VLANs
1.2. DHCP
1.2.1. Cisco Unified Communications Manager Server-Based DHCP
1.2.2. Cisco IOS DHCP
1.3. TFTP
1.3.1. TFTP as a Cisco Unified Communications Manager Service
1.3.2. TFTP Options
1.3.3. TFTP Redundancy
1.4. NTP
1.4.1. Cisco IOS NTP
1.4.2. Cisco Unified Communications Manager NTP

2.0 Implementing and Troubleshooting Cisco Unified Communications Manager Endpoints
2.1. Cisco Unified Communications Manager SCCP Endpoints
2.1.1. Device Enquiry
2.1.2. Device Template
2.1.3. Softkey Template
2.1.4. Device-Related Profiles and Information
2.1.5. Protocol-Specific Profiles and Information
2.1.6. Directory Number and Related Information
2.2. Cisco Unified Communications Manager SIP End points
2.2.1. Device Enquiry
2.2.2. Device Template
2.2.3. Softkey Template
2.2.4. Device-Related Profiles and Information
2.2.5. Protocol-Specific Profiles and Information
2.2.6. Directory Number and Related Information

3.0 Implementing and Troubleshooting Cisco Unified Communications Manager Express Endpoints
3.1. Cisco Unified Communications Manager Express SCCP Endpoints
3.1.1. Device Enquiry
3.1.2. Ephone Template
3.1.3. Directory Number and Related Information
3.1.4. Ephone Features
3.2. Cisco Unified Communications Manager Express SIP Endpoints
3.2.1. Device Enquiry
3.2.2. Voice Register Template
3.2.3. Directory Number and Related Information
3.2.4. SIP Phone Features

4.0 Implementing and Troubleshooting Voice Gateways
4.1. T1/E1 PRI
4.1.1. Layer 1 Configuration and Options
4.1.2. Layer 2 Configuration and Options
4.2. T1/E1 CAS
4.2.1. Layer 1 Configuration and Options
4.2.2. Layer 2 Configuration and Options
4.3. H.323
4.3.1. Cisco Unified Communications Manager H.323 Configuration and Options
4.3.2. Cisco IOS H.323 Configuration and Options
4.4. MGCP
4.4.1. Cisco Unified Communications Manager MGCP Configuration and Options
4.4.2. Cisco IOS MGCP Configuration and Options
4.5. SIP
4.5.1. Cisco Unified Communications Manager SIP Configuration and Options
4.5.2. Cisco IOS SIP Configuration and Options
4.6. H.323 RAS (Gatekeeper)
4.6.1. Cisco Unified Communications Manager Gatekeeper Configuration and Options
4.6.2. Cisco IOS Gatekeeper Configuration and Options
4.6.3. Cisco IOS Gateway Configuration and Options
4.7. Cisco Unified Border Element (IP-IP Gateway)
4.7.1. Cisco IOS VoIP Protocol Configuration and Options

5.0 Implementing and Troubleshooting Call Routing Policies
5.1. Route Patterns and Dial Peers
5.1.1. Cisco Unified Communications Manager:
5.1.1.1. Route Pattern
5.1.1.2. Route Group
5.1.1.3. Route List
5.1.1.4. Hunt Pilot
5.1.1.5. Hunt Group
5.1.1.6. Hunt List
5.1.2. Cisco IOS Gateway:
5.1.2.1. Dial Peers
5.2. Digit Manipulations and Translations
5.2.1. Cisco Unified Communications Manager:
5.2.1.1. Translation Pattern
5.2.1.2. Transformation Pattern
5.2.2. Cisco IOS Gateway:
5.2.2.1. Voice Translation Rules and Profiles
5.2.2.2. Number Expansion
5.2.2.3. Dial-Peer Digit Manipulations
5.3. Class of Service
5.3.1. Cisco Unified Communications Manager:
5.3.1.1. Access List
5.3.1.2. Time Period
5.3.1.3. Time Schedule
5.3.1.4. Partition
5.3.1.5. Calling Search Space
5.3.1.6. Client Matter Codes
5.3.1.7. Forced Authorization Codes
5.3.2. Cisco IOS Gateway:
5.3.2.1. Class of Restriction
5.4. Route Selection Preference and Redundancy
5.4.1. Cisco Unified Communications Manager:
5.4.1.1. Route Pattern
5.4.1.2. Route Group
5.4.1.3. Route List
5.4.2. Cisco IOS Gateway:
5.4.2.1. Dial-Peer Preference
5.5. Mobility and Single-Number Reach

6.0 Implementing and Troubleshooting High-Availability Features
6.1. Cisco Unified SRST
6.1.1. Cisco Unified Communications Manager SRST Configuration and Options
6.1.2. Cisco IOS SRST Configuration and Options
6.2. AAR
6.2.1. Cisco Unified Communications Manager AAR Configuration and Options
6.3. Call Forward Unregistered (CFUR)
6.3.1. Cisco Unified Communications Manager CFUR Configuration and Options

7.0 Implementing and Troubleshooting Media Resources
7.1. Codec Selection and Flexibility
7.1.1. Endpoint Codec Configuration Options
7.1.2. Cisco IOS Gateway Codec Configuration Options
7.1.3. Codec Used by Other Applications (e.g., MOH)
7.2. Conference Bridge (CFB)
7.2.1. Cisco Unified Communications Manager Software Conference Bridge
7.2.2. Cisco IOS Hardware Conference Bridge
7.3. Transcoder
7.3.1. Cisco Unified Communications Manager Software MTP
7.3.2. Cisco IOS Hardware Transcoder
7.4. Music on Hold (MOH)
7.4.1. Cisco Unified Communications Manager Music on Hold Server Configuration and Options
7.4.2. Unicast and Multicast MOH
7.4.3. Cisco IOS MOH
7.5. Media Resources Preference and Redundancy
7.5.1. Media Resource Group
7.5.2. Media Resource Group List
7.6. Other Cisco Unified Communications Manager Media Resources
7.6.1. Annunciator

8.0 Implementing and Troubleshooting Supplementary Services
8.1. Call Park
8.1.1. Cisco Unified Communications Manager Call Park
8.1.2. Cisco Unified Communications Manager Express Call Park
8.2. Call Pickup
8.2.1. Cisco Unified Communications Manager Call Pickup
8.2.2. Cisco Unified Communications Manager Express Call Pickup
8.3. Barge
8.3.1. Cisco Unified Communications Manager Barge
8.3.2. Cisco Unified Communications Manager cBarge
8.4. Callback
8.5. Other Supplementary Services
8.5.1. Cisco Unified Communications Manager Intercom
8.5.2. Cisco Unified Communications Manager Express Intercom

9.0 Implementing and Troubleshooting Other Cisco Unified Communications Manager Voice Applications
9.1. Extension Mobility
9.1.1. Cisco Unified Communications Manager Extension Mobility Configuration and Options
9.2. Cisco IPMA
9.2.1. Cisco IPMA Configuration and Options
9.3. Others
9.3.1. Attendant Console Configuration and Options

10.0 Implementing and Troubleshooting QoS and CAC
10.1. Layer 2 and Layer 3 Traffic Classifications and Policing
10.1.1. CoS Marking
10.1.2. IP Precedence Marking 10.1.3. DSCP Marking
10.1.4. Policing
10.1.5. Traffic Shaping
10.2. Layer 2 and Layer 3 Queuing Mechanisms
10.2.1. Low Latency Queuing
10.2.2. Priority Queuing
10.2.3. Shaped Round-Robin Queuing
10.3. Layer 2 LFI
10.3.1. Header Compression
10.3.2. Frame Relay Link Fragmentation and Interleaving
10.4. RSVP
10.5. Call Admission Control

11.0 Implementing and Troubleshooting Messaging
11.1. Cisco Unity Connection
11.1.1. System Integration Options
11.1.2. Subscriber Configuration Options
11.2. Cisco Unity Express
11.2.1. System Integration Options
11.2.2. Subscriber Configuration Options
11.3. Call Handling and Routing
11.3.1. Call Handling and Routing Configuration and Options

12.0 Implementing and Troubleshooting Cisco Unified Contact Center Express
12.1. Advanced Configuration
12.1.1. Application Management
12.1.2. Script Management
12.1.3. Prompt Management
12.2. Script Customization
12.3. Redundancy
12.3.1. CTI Redundancy

13.0 Implementing and Troubleshooting Cisco Unified Presence
13.1. Cisco Unified Communications Manager Presence
13.1.1. BLF Configuration and Options
13.2. Cisco Unified Presence Server Integration
13.2.1. Cisco Unified Presence Server and Cisco Unified Communications Manager Integration Options
13.2.2. Cisco Unified Personal Communicator Configuration Options
13.2.3. Other Cisco Unified Presence Features