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CCIE Collaboration Written Exam Description

The CCIE Collaboration Written exam validates an engineer's ability to deploy collaboration systems and services that increase user productivity, improve the customer experience and provide a seamless user experience.

  1. Cisco Collaboration Infrastructure
  2. Telephony Standards and Protocols
  3. Cisco Unified Communications Manager (CUCM)
  4. Cisco IOS UC Applications and Features
  5. Quality of Service and Security in Cisco Collaboration Solutions
  6. Cisco Unity Connection
  7. Cisco Unified Contact Center Express
  8. Cisco Unified IM and Presence


Lab Exam Overview

Configuring a network to given specifications

The lab exam is an eight-hour, hands-on exam which requires you to configure and troubleshoot a series of complex networks to given specifications. Knowledge of troubleshooting is an important skill and candidates are expected to diagnose and solve issues as part of the CCIE Collaboration lab exam.

  1. Configure and Troubleshoot Cisco Collaboration Infrastructure
  2. Configure and Troubleshoot Cisco Unified Communications Manager (CUCM)
  3. Configure and Troubleshoot Cisco IOS UC Applications and Features
  4. Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions
  5. Configure and Troubleshoot Cisco Unity Connection
  6. Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX)
  7. Configure and Troubleshoot Cisco Unified IM Presence