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CCNP Voice Overview

Cisco Certified Network Professional Voice (CCNP Voice) validates advance knowledge and skills required to integrate into underlying network architectures. Furthermore, this certification validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network. With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.

The CCNP Voice focuses on Cisco Unified Communications Manager (formerly Unified CallManager), quality of service (QoS), gateways, gatekeepers, IP phones, voice applications, and utilities on Cisco routers and Cisco Catalyst switches.

  1. Traditional Voice Versus Unified Voice
  2. Understanding the Pieces of Cisco Unified Communications
  3. Understanding the Cisco IP Phone Concepts and Registration
  4. Cisco Unified Communications Manager Express
  5. Managing Endpoint and End Users with CME
  6. Understanding the CME Dial-Plan
  7. Configuring Cisco Unified CME Voice Productivity Features
  8. Administrator and End-User Interfaces
  9. Managing Endpoints and End Users in CUCM
  10. Understanding CUCM Dial-Plan Elements and Interactions
  11. Enabling Telephony Features with CUCM
  12. Enabling Mobility Features in CUCM
  13. Voicemail Integration with Cisco Unity Connection
  14. Enabling Cisco Unified Presence Support
  15. Common CME Management and Troubleshooting Issues
  16. Management and Troubleshooting of Cisco Unified Communications Manager
  17. Monitoring Cisco Unity Connection
  18. Final Preparation