Design and plan a Unified Contact Centre Express and a Unified IP IVR implementation.
Install or discuss all CRS components, servers and clients.
Configure all CRS components.
Build workflow applications to exploit Unified IP IVR features and capabilities.
Build contact center workflows to exploit Unified Contact Centre Express features and capabilities.
Deploy and use Agent and Supervisor Desktop software.
Deploy Outbound Preview Dialer for Unified CCX v5.0.
Troubleshoot installations and workflows.
Course Fees: 75,000+taxes Duration: 30 Days Required Exam: CISCO 642-165 Exam Fees: USD 250 (Payable to Cisco Systems)